About the NextOnCall SMS program
NextOnCall (operated by Next on Call, LLC) is an after-hours call management service for medical practices. The NextOnCall SMS program sends text messages only to registered users of the service — the practice staff and on-call providers who hold NextOnCall accounts. We never send marketing messages, and we never message patients or the general public.
Two message types are sent:
- One-time login codes, when a user signs in to the NextOnCall app.
- Missed-call / on-call alerts, when a caller tried to reach the user's practice line while they were on call.
Sample messages
("Lakeside Family Medicine" is an illustrative practice name — the alert names the user's own practice. NextOnCall is always the sender.)
How users opt in
- Practice administrators opt in while creating their NextOnCall account (account signup is provided to participating practices during our pre-launch onboarding; the form is shown in full below). The mobile number field carries this disclosure, and submitting the form requires accepting our Terms of Service (which include the full SMS program terms):
The NextOnCall account signup form — SMS consent disclosure shown beneath the Direct Phone field (section 2, Contact Details).
- On-call providers are added to a practice's account by their practice administrator. Each provider then activates their own account by signing in to the NextOnCall app with their mobile number, where the same SMS terms are presented and accepted before any alerts are sent. Receiving login codes and on-call alerts by SMS is a core function of the account they activate.
NextOnCall is in pre-launch onboarding: account signup is available to participating practices at the URL above, and this page, our Terms (§2, "SMS text messaging program"), and our Privacy Policy are the public record of the program's consent practices.
Frequency, rates, and opting out
- Message frequency varies with the user's on-call schedule and login activity.
- Message and data rates may apply, depending on the user's carrier plan.
- Reply STOP to any message to opt out — a single confirmation is sent, then no further texts. SMS alerts can also be disabled in the app's settings.
- Reply HELP for help, or contact contact@nextoncall.com.
- Carriers are not liable for delayed or undelivered messages.
- Mobile numbers and consent records are never sold or shared with third parties for marketing — see the Privacy Policy.